Refrigerated containers - or reefers - are built to work hard. They're designed to keep your products at the right temperature, no matter what the Kenyan weather brings. But just like any piece of equipment, they need care and sometimes, things don't go as planned.
So, what happens if your reefer stops cooling properly, or you notice an error on the control panel while it's on rent?
We've made sure you're never left to figure it out on your own.
Every reefer container we provide comes with a clearly displayed technical support number - printed right on the unit. If you ever experience a fault, power issue, or anything that doesn't look right, simply call that number.
Our technicians are always ready to help with troubleshooting and remote guidance. When needed, we'll send someone to your site to get your unit running again as quickly as possible.
We understand that downtime can mean lost stock or disrupted operations. That's why we've built our service around being there when you need us most - fast, responsive and straightforward.
While we're here whenever you need support, a few simple habits can help keep your reefer running smoothly throughout the rental period:
Keep a quick record of your container's temperature readings. This helps you spot any changes early and gives our team valuable information if support is needed.
Dust and debris can build up, especially in outdoor environments. A quick clean of the coil keeps airflow efficient and cooling consistent.
If frost starts forming inside, it can restrict airflow and affect temperature performance. Defrosting periodically keeps your reefer efficient and reliable.
We partner with you to solve challenges quickly and effectively, ensuring your cold storage runs smoothly.
Need reliable cold storage on-site? Get in touch with us to explore flexible reefer rental options that keep your business moving - confidently and without interruption.
